NEVER open a .zip attachment unless you are 110% certain that you know who it is from and you know you were expecting to receive it. Even your friend’s email accounts can be hacked.
There are some nasty trojans doing the rounds, and they all come as .zip attachments.
My online alter ego might try contacting the email below to see if she receives a reassuring reply.
I suggest you just delete this email.
If you think you might have accidentally opened the email and installed malware, download and scan your computer with the free version of Malwarebytes (www.malwarebytes.org)
Please find attached our document pack for the above customer. Once completed please return via email to the below address.
If you have any queries relating to the above feel free to contact us at
Lloyds Banking Group plc. Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland no. SC95000. Telephone: 0131 225 4555. Lloyds Bank plc. Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone 0207626 1500. Bank of Scotland plc. Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland no. SC327000. Telephone: 08457 21 31 41. Cheltenham & Gloucester plc. Registered Office: Barnett Way, Gloucester GL4 3RL. Registered in England and Wales 8583456. Telephone: 0845 603 1637
Lloyds Bank plc, Bank of Scotland plc are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority.
Cheltenham & Gloucester plc is authorised and regulated by the Financial Conduct Authority.
Halifax is a division of Bank of Scotland plc. Cheltenham & Gloucester Savings is a division of Lloyds Bank plc.
HBOS plc. Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland no. SC821303.
This e-mail (including any attachments) is private and confidential and may contain privileged material. If you have received this e-mail in error, please notify the sender and delete it (including any attachments) immediately. You must not copy, distribute, disclose or use any of the information in it or any attachments. Telephone calls may be monitored or recorded.