I have no idea what was in the “attached file” as my antivirus program removed it because it was infected with malware.
You haven’t booked to stay at Ashford Castle. If you do accidentally open the attachment, download and scan your computer with malwarebytes and/or superantispyware.
New HostelBookers Booking
Your HostelBookers new booking for Ashford Castle
All additional reference details can be found in attached file
* The 10.00% payment has already been made by the customer.
** The balance of EUR 269.35 is payable on arrival.
Customers can cancel their reservation free of charge up to 2 days before arrival (local time).
If cancelled later or in case of no-show, the total price of the reservation will be charged. It is very important to contact us at least 24 hours prior to arrival by phone or email to confirm the check-in time. The hotel reception is located on Via della Vigna Nuova 9. Check-in should occur between 10:00 and 17:00 at the above address.
It is important that you update your availability on a regular basis. All bookings are confirmed.
The 10.00% payment has been taken for our commission – the balance is payable on arrival.
For full guest details including credit card – login to your backoffice.
We recommend that you send your guest a confirmation.
Problems accepting a confirmed reservation?
We cannot cancel reservations. If you are unable to accommodate a customer then you should make alternative arrangements in another hostel or hotel nearby and of an equal standard.
The customer has paid 10.00% of the total booking fee to stay with you and you must include this.
Difficulty logging into your backoffice?
If you cannot remember your password visit the hostel login page enter your username or email address and click “Email me my password” button. If you are having problems logging in contact HostelHelpDesk@HostelBookers.com.
Thank you for looking after a customer of HostelBookers. Should you require any further assistance please reply to this email or call us on the number below.
Hostel Help Desk
HostelBookers act as an agent to process your reservation. Full booking terms and conditions can be found here.
HostelBookers is registered in England number 2841908
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