New booking Ref: 83131-3185346 2

I have no idea what was in the “attached file” as my antivirus program removed it because it was infected with malware.

You haven’t booked to stay at Ashford Castle.  If you do accidentally open the attachment, download and scan your computer with malwarebytes and/or superantispyware.

New HostelBookers Booking

Your HostelBookers new booking for Ashford Castle

Booking Info

All additional reference details can be found in attached file

* The 10.00% payment has already been made by the customer.

** The balance of EUR 269.35 is payable on arrival.

Cancellation Policy

Customers can cancel their reservation free of charge up to 2 days before arrival (local time).

Important Information

If cancelled later or in case of no-show, the total price of the reservation will be charged. It is very important to contact us at least 24 hours prior to arrival by phone or email to confirm the check-in time. The hotel reception is located on Via della Vigna Nuova 9. Check-in should occur between 10:00 and 17:00 at the above address.

HB Tips:

It is important that you update your availability on a regular basis. All bookings are confirmed.

The 10.00% payment has been taken for our commission – the balance is payable on arrival.
For full guest details including credit card – login to your backoffice.
We recommend that you send your guest a confirmation.

Problem solving
Problems accepting a confirmed reservation?

We cannot cancel reservations. If you are unable to accommodate a customer then you should make alternative arrangements in another hostel or hotel nearby and of an equal standard.

The customer has paid 10.00% of the total booking fee to stay with you and you must include this.
Difficulty logging into your backoffice?

If you cannot remember your password visit the hostel login page enter your username or email address and click “Email me my password” button. If you are having problems logging in contact

Thank you!

Thank you for looking after a customer of HostelBookers. Should you require any further assistance please reply to this email or call us on the number below.

Kind regards,

Hostel Help Desk
Customer Service Ltd.

HostelBookers act as an agent to process your reservation. Full booking terms and conditions can be found here.

HostelBookers is registered in England number 2841908

HostelBookers on Facebook HostelBookers on YouTube HostelBookers on Flickr HostelBookers on Twitter HostelBookers Blog

2 thoughts on “ New booking Ref: 83131-3185346

  1. Reply HostelBookers Customer Service Team Nov 22,2012 3:54 pm

    Hi there,

    Some people have been receiving emails which look like they are from HostelBookers detailing apparent bookings that have not been made.

    They are fake emails that contain an attachment which is a virus and should not be opened. HostelBookers never sends emails with attachments. We have also not charged the 10% deposit, this is just a scam.

    There has been no data breach in our system. We have not had a hack or a leak. These are emails that don’t originate with us, they have been sent to random email addresses.

    We are sorry for everyone who has been affected by this.

    If you call or email us today, there will be a delay in response due to the high volumes we are experiencing at the moment.

    Please let us know here if you have any further questions,
    The HostelBookers Team

    • Reply rosetrees Nov 22,2012 4:31 pm

      Thank you to Hostel Bookers for posting the above and clarifying how to spot the fake emails.


Leave a Reply